FAQs

Q: Where is Wallflower based?
A: We are proudly Canadian owned and operate out of Toronto. 

Q: Where do you ship to? 

A: Currently, shipping is available across Canada and the US. 

Q: Where do you ship from? 

A: We ship out of Toronto. 

Q: How long does shipping take?

A: All orders are shipped out same or next day. Orders within Canada typically take 5-7 business days, but this can vary due to the impact of physical distancing on Canada Post's capacity. Delivery time to the US is dependent on destination and shipping method selected. Please track your order using the tracking number provided. 

Q: Do Wallflower Masks have a nose wire?

A: All Wallflower adult masks come with 1 complimentary nose wire 

Q: How do I use the removable nose wire (only applicable to 2020 styles. All 2021 styles come with built-in nose wires) 

A: The removable adhesive nose wire is a simple peel-and-stick application. Simply peel off the white film and stick to the inside or outside of the nose bridge area of the mask. Each wire is reusable up to 7 times or as long as adhesive holds. Please remove before wash and reapply after mask has dried. 

Q: Will the mask fog up my glasses?

A: Thanks to the tailored fit of our masks and added contouring provided by the nose pieces, customers have had no problems with glasses fogging up. 

Q: How long can I use each mask for? 

A: All Wallflower masks are made with premium cotton fabrics and can be hand-washed and reused, as long as you take care of them. 

Q: How can I ensure the longevity of my mask? 

A: Hand-wash masks and lay flat to dry. Iron out for a crisp finish, but be sure NOT to iron elastic bands or rubber adjustment piece. 

Q: Do you offer filters? 

A: 5 layer carbon filters are available for purchase for $1.99 (pack of 2). They fit into any Wallflower Mask - even kids masks! 

 

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